Affiliate disclosure: Gamblerfy may earn a commission if you open an account through some of the links on this page. It never changes our score, our ranking, or which brands appear — see how we rate.
A Tobique-licensed casino (Novatrix SRL, same operator as Playfina/Ricky Casino) rated Very Low (3.3) by casino.guru with documented self-exclusion failures
Visit Moonwin →Pros
- Very high 9.3/10 AskGamblers player rating (196 reviews) and 8.5/10 CasinoRank
- Strong game variety and live dealers
- All 9 AskGamblers-filed complaints eventually resolved
Cons
- SEVERE, independently confirmed via a second source: casino.guru rates a Very Low 3.3 Safety Index (32,004 black points) and recommends players 'stay away'
- Both sources document repeated failure to honor account-closure and cooling-off requests; casino.guru says the lack of one-click self-exclusion 'allows for predatory behavior to keep the gambler gambling'
- casino.guru considers the Terms and Conditions unfair
- Delayed withdrawals without clear timelines, per AskGamblers
- Same operator/licensing group (Novatrix SRL) as Playfina and Ricky Casino - a disclosed multi-brand operation
- Does not accept players from Spain
- No locally regulated welcome bonus in Norway
Our verdict
We want to report the most serious finding directly. AskGamblers documents that Moonwin - operated by Novatrix SRL under a Tobique Gaming Commission licence since 2023 - has repeatedly ignored player requests to close their accounts or apply cooling-off periods, allowing continued deposits despite players' stated responsible-gambling concerns. Independently confirmed via a second source (casino.guru), which paints a considerably more severe picture: a Very Low 3.3 Safety Index with 32,004 black points, and casino.guru explicitly recommends players 'stay away.' casino.guru documents that Moonwin lacks a one-click self-exclusion option, requiring players to contact the casino directly instead - a design casino.guru says 'allows for predatory behavior to keep the gambler gambling' - and separately considers the Terms and Conditions unfair. This severe, corroborated finding stands independent of the casino's otherwise very high 9.3/10 player rating (196 reviews) and 8.5/10 CasinoRank on AskGamblers; a favorable headline score does not override a documented, cross-source pattern of failing to honor self-protection requests. AskGamblers also documents delayed withdrawals without clear timelines and unresponsive support specifically around account-restriction requests, though its own 9 total complaints have all been resolved. We note Novatrix SRL is the same operator we identified for Playfina earlier this session, which also runs Ricky Casino under the same licensing pair - a disclosed multi-brand operation. Norway has no locally regulated welcome bonus for this brand, given its state monopoly. Given the severity of this finding, we recommend real caution with this brand.
How we rated it
Casino (36%)7
Strong game variety and live dealers, per AskGamblers, with a very high 9.3/10 player rating (196 reviews).
Customer support (18%)3.5
AskGamblers praises general customer service responsiveness, but separately documents unresponsive support specifically regarding account restrictions and cooling-off requests.
Bonuses & value (18%)1
No locally regulated welcome bonus - Norway runs a Norsk Tipping/Norsk Rikstoto state monopoly, so any offer is only via the offshore .com site.
Trust & licensing (27%)1
SEVERE, independently confirmed via a second source: casino.guru rates Moonwin a Very Low 3.3 Safety Index (32,004 black points) and explicitly recommends players 'stay away.' Both AskGamblers and casino.guru document repeated self-exclusion/account-closure requests being ignored; casino.guru additionally notes the lack of one-click self-exclusion 'allows for predatory behavior to keep the gambler gambling,' and flags the T&Cs as unfair. We weight trust toward this severe, corroborated finding rather than AskGamblers' favorable 8.5/10 CasinoRank and high player rating. Same operator (Novatrix SRL) as Playfina, part of a disclosed multi-brand group also running Ricky Casino.
Welcome bonus
Quick facts
| Operator | Novatrix SRL - same operator as Playfina and Ricky Casino |
| Licence | Tobique Gaming Commission |
| Founded | 2023 |
| SEVERE finding | Both sources document ignored self-exclusion/account-closure requests; casino.guru rates Very Low 3.3 Safety Index (32,004 black points) and recommends 'stay away' |
| Mixed rating picture | AskGamblers: 8.5/10 CasinoRank, 9.3/10 player rating. casino.guru: Very Low 3.3 Safety Index |
| Bonus status | No locally regulated welcome bonus in Norway (state monopoly) |
Where Moonwin is licensed
Moonwin appears on the official register in 1 country — 0 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (1)
About Moonwin
Moonwin (Novatrix SRL, Tobique-licensed, est. 2023 — independently confirmed via a second source) shares its operator with Playfina and Ricky Casino. It has a very high AskGamblers player rating but a Very Low 3.3 casino.guru Safety Index, with both sources documenting a severe pattern of ignoring account-closure and cooling-off requests.
FAQ
Is Moonwin licensed?
Yes - it holds a Tobique Gaming Commission licence, per AskGamblers, operated by Novatrix SRL - the same group behind Playfina and Ricky Casino.
Is Moonwin safe?
We recommend real caution. It has a very high 9.3/10 AskGamblers player rating, but casino.guru rates it a Very Low 3.3 Safety Index and recommends players stay away, and both sources document a severe pattern of ignoring account-closure and cooling-off requests.
Does Moonwin honor self-exclusion requests?
No - both AskGamblers and casino.guru document cases where cooling-off and account-closure requests were ignored, allowing continued deposits. casino.guru notes the lack of one-click self-exclusion 'allows for predatory behavior to keep the gambler gambling' - a serious, corroborated concern independent of the casino's otherwise favorable AskGamblers rating.
Who owns Moonwin?
Novatrix SRL, which also operates Playfina and Ricky Casino.
Does Moonwin have a welcome bonus in Norway?
No - Norway runs a state monopoly (Norsk Tipping/Norsk Rikstoto), so no locally regulated bonus exists.
